Every booking on SapaPass is checked and confirmed by our team by email. Nothing is confirmed automatically.
1. The Steps
1. You send a booking request. The order is marked as awaiting confirmation.
2. We check availability with the bus or train operator, tour organiser or homestay.
3. You receive a confirmation email. If your chosen date or time is full, we will suggest an alternative for you to decide on.
2. How Long It Takes
We work through requests in the order we receive them. Bus and train tickets are usually confirmed faster than guided tours and homestays, because tours involve more parties. We do not promise a fixed turnaround, so please book early. If your trip departs within 24 hours, say so in the order notes or email [email protected].
3. What the Confirmation Email Contains
Keep this email on your phone so you can show it to the bus operator, station staff or guide if asked.
4. If You Have Not Heard From Us
If you have not received a confirmation email after 12 hours, check your spam folder, then email [email protected] with your name and travel date so we can look into it.